Resilience + Hope Consulting offers a full continuum of services across five areas: Foundational Strategic Services, Operational & Technical Implementation, Strategic Partnerships, Pathway Partnerships for K-12 & Workforce Development, and Student Caregiver Support & Campus Strategy. Explore each below and contact us to discuss what’s right for your institution.
TIER 1: FOUNDATIONAL STRATEGIC SERVICES
Tier 1 services are designed for institutions and organizations ready to invest in strategy, professional development, and program improvement. These engagements are practical, outcomes-focused, and built around your specific institutional context.
1. Workshops & Speaking Engagements
Whether you need an engaging session for students navigating their academic journey or a professional development workshop for your faculty and staff, I bring 25+ years of practitioner experience to every room I enter. Sessions are practical, research-informed, and designed to move people from awareness to action.
Topics include: Career development, student success strategies, academic advising best practices, student caregiver support, retention and persistence, enrollment management, and organizational culture.
Available as: Single sessions, conference presentations, or multi-session series.
Best for: Colleges, universities, school systems, nonprofits, and professional conferences.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
What Participants Are Saying
The following feedback is from a recent volunteer presentation delivered to participants in the Teen Experience and Leadership Program (TELP) — a competitive 7-week summer program run by Grady Health System in Atlanta for students aged 14-19 exploring healthcare careers.
⭐⭐⭐⭐⭐ 4.81 out of 5 | 97.9% positive rating — TELP Participant Survey, 2026
“I really enjoyed the reassurance for future building in this session — it made me feel so much better about building my future!”
— TELP Program Participant, 2026
“I enjoyed how educational this session was and how much detail Ms. Norrington went into for our understanding of career choices.”
— TELP Program Participant, 2026
“The information I learned was extremely helpful in understanding what I need to do for a future healthcare career. I would recommend this to anybody — even those unsure about medicine!”
— TELP Program Participant, 2026
2. Academic Program Design, Implementation & Optimization
Launching a new program or improving an existing one requires more than good intentions — it requires structure, sequencing, and a clear-eyed look at what’s working and what isn’t. I help institutions design programs that are mission-aligned, equity-centered, and built to last. Experience spans both in-person and online academic program launches.
Services include: Program needs assessment, course sequencing review, equity audit, and full-day program design intensives.
Best for: Academic departments, deans, and provost offices ready to launch or strengthen academic programming.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
3. Student Success Strategy & Retention Planning
Retention isn’t just about keeping students enrolled — it’s about building the systems, structures, and culture that help them thrive. I help institutions turn their data into actionable strategies that address the real barriers standing between students and completion.
Services include: Retention data analysis, facilitated strategy sessions, and retention initiative design.
Best for: VPs, Associate Provosts, and Deans overseeing retention, persistence, and student success outcomes — particularly where those efforts cross divisional lines.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
4. Policy Review & Development
Outdated or misaligned policies create barriers for students and liability for institutions. I help colleges and universities review, revise, and develop policies that are equitable, compliant, and actually implementable — with staff trained and ready to carry them out.
Services include: Single policy review, portfolio review, new policy development, policy consistency across in-person, hybrid, and online modalities, and implementation planning workshops.
Areas of expertise: Academic standing, enrollment and admissions, early alert systems, health professions-specific policies, and student caregiver support.
Student caregiver support policy is a signature area of expertise, informed by national research, conference presentations, and lived experience. If your institution is ready to better serve students who are also caregivers, let’s talk →.
Best for: Department chairs, program directors, deans, and division leaders in student affairs and enrollment management navigating accreditation, compliance, or equity audits.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
5. Content Creation & Thought Leadership
Your institution has important work to share with the world — and the right content can open doors, build credibility, and advance the field. I help educational leaders translate their expertise into policy briefs, white papers, case studies, and thought leadership pieces that get noticed.
Services include: Policy briefs, blog series, op-eds, case study development, and annual report content.
Best for: Institutional leaders, associations, and nonprofits looking to establish or elevate their thought leadership presence.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
6. Website Content & Communications Audit
A review of your institution’s student-support and retention-facing web content — advising, financial aid navigation, admitted student next steps pages, and resource centers — assessing whether it’s complete, current, and clear for the students who rely on it. Includes a written findings report with actionable recommendations.
Services include: Page-by-page content review, audience-alignment analysis, gap identification, and a written findings report with prioritized recommendations.
Best for: Directors of Advising, Directors of Financial Aid, Directors of Admissions overseeing admitted student next steps content, and Directors of Student Success or Retention.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
TIER 2: OPERATIONAL & TECHNICAL IMPLEMENTATION
Tier 2 services go deeper than strategy — they’re about rolling up sleeves and doing the work of implementation, optimization, and change. These engagements are often bundled with Tier 1 services or lead naturally into Tier 3 strategic partnerships.
1. Process Improvement & Workflow Redesign
Inefficient processes cost institutions time, money, and students. I help colleges and universities map their current workflows, identify bottlenecks, and redesign processes that actually work — for staff and for students. With deep experience in Banner, Slate, Degree Works, and EAB Navigate (now Navigate360), I ensure redesigned workflows integrate seamlessly with the systems your team already uses.
Services include: Single department workflow analysis, cross-departmental process integration, and division-wide service delivery efficiency audits.
Best for: Enrollment management, advising, admissions, and student affairs offices preparing for growth, accreditation, or operational overhaul.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
2. CRM & SIS Optimization
Most institutions underutilize the systems they’ve already paid for. I help colleges and universities get more out of their existing technology — optimizing configurations, improving workflows, and increasing user adoption across Banner, Slate, Degree Works, EAB Navigate (now Navigate360).
Note: These services focus on post-implementation optimization and college or division-level configuration. They do not include vendor selection, RFP development, or technical project management.
Services include: System optimization audits, post-implementation support, configuration recommendations, and user training.
Best for: Institutions with established systems that aren’t performing at full capacity or delivering expected return on investment.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
3.Data Strategy & Analytics
Data is only useful if you know what to measure, how to measure it, and what to do with what you find. I help institutions build KPI frameworks, analyze enrollment and retention trends, and translate data into clear, actionable recommendations for leadership.
Note: These services focus on KPI framework development and data analysis and insights. They do not include technical dashboard development, SQL programming, or predictive analytics modeling.
Services include: KPI framework development for enrollment, advising, and retention, ad-hoc data analysis projects, and recurring analytics partnerships.
Best for: Institutions building a data-informed culture or leadership teams that have data but struggle to translate it into strategy.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
4. Change Management for System & Process Rollouts
Even the best systems and processes fail without thoughtful change management. I help institutions navigate the human side of major transitions — new system rollouts, policy overhauls, and process redesigns — ensuring staff are prepared, engaged, and equipped to sustain the change.
Note: These services are specifically tied to system implementations, policy rollouts, and process redesigns. Leadership-focused professional development workshops are available under Tier 1 Workshops.
Services include: Change readiness assessments, change management planning and communication strategy, staff development workshops tied to the change initiative, and implementation support.
Best for: Institutions undertaking major organizational changes who need expert guidance on the people side of implementation.
Pricing is customized based on scope, format, and institutional context. Contact me to discuss your needs →
TIER 3: STRATEGIC PARTNERSHIPS
Ongoing Support for Sustained Change
Real institutional transformation rarely fits neatly into a single project or a one-time engagement. Lasting change requires sustained expertise, consistent presence, and a partner who understands your institution’s context deeply enough to course-correct in real time. Tier 3 Strategic Partnerships are designed for institutions ready to commit to meaningful, measurable transformation over time.
1.Strategic Advisor Retainer
Ongoing monthly strategic guidance for college and division leaders navigating complex institutional challenges. Think of it as having a seasoned higher education executive in your corner — available when you need strategic thinking, a sounding board, or a thought partner on emerging challenges.
Includes: Monthly strategy sessions, ad-hoc consultation, quarterly strategic planning support, and priority response time.
Best for: Deans, AVPs, and Directors managing ongoing institutional complexity.
Typical engagement: 6-12 months, renewable.
Starting at $6,000/month. Contact me to explore fit →
2. Implementation Partnership
Embedded expert support during your most critical institutional initiatives. Whether you’re launching a new program, optimizing a major system, overhauling policy, or executing a retention strategy, I provide sustained hands-on support from planning through completion, troubleshooting in real time and keeping momentum going when it matters most.
Includes: Regular check-ins, project management support, change management throughout, real-time troubleshooting, and stakeholder engagement support.
Best for: Major initiatives requiring sustained expert support beyond initial planning.
Typical engagement: 6-12 months.
Investment: $60,000 – $120,000 total engagement. Contact me to discuss your initiative →
3. Annual Strategic Partnership
A comprehensive relationship built around your institution’s priorities for the year. This is Resilience + Hope Consulting’s most expansive engagement model, a customized mix of workshops, strategy sessions, policy work, system optimization, and implementation support, designed around what your institution actually needs.
Includes: Customized service mix, defined deliverables or consulting hour bank, priority scheduling, rapid response, and quarterly strategic planning sessions.
Best for: Institutions wanting comprehensive, coordinated support across multiple functional areas throughout the year.
Typical engagement: 12-month contract with defined scope.
Starting at $100,000/year, customized to your institutional scope and priorities. Contact me to explore a partnership →
4. Pathway Partnerships: K-12 & Workforce Career Pathway Development
A distinct practice area for charter schools, school systems, and health/workforce organizations looking to build real connections — not just paperwork partnerships. Think of it as having someone dedicated to bridging the gap between your organization and the partners who can help your students and programs thrive.
Includes: Facilitating conversations between partner organizations, identifying and suggesting potential partnerships, helping organizations clarify what pathways/programs they need, and ongoing relationship management.
Best for: New or growing schools/organizations needing sustained guidance rather than a one-time project.
Typical engagement: 6 months minimum.
Starting at $3,000/month. Contact me to explore fit →
5. Student Caregiver Support & Campus Strategy
Student caregivers — students balancing coursework while caring for a parent, sibling, grandparent, or other family member who is chronically ill or disabled — remain one of the most under-identified and underserved populations in higher education. Without recognition and support, they face increased risk of isolation, academic struggle, and interrupted educational journeys.
Resilience + Hope Consulting brings specialized, research-grounded expertise in student caregiver equity to help colleges and universities finally see, identify, and support these students — from faculty training and campus needs assessments to peer support group design and conference speaking.
All Tier 3 partnerships are customized to your institutional context and goals. Mission-aligned pricing is available for HSIs, HBCUs, Tribal Colleges, MSIs, and community colleges.
Ready to Learn More?
Download our pricing guide to explore service tiers and investment levels.
Contact me to explore how we can support your long-term success →